ABOUT
The SMB Operator is practical writing on AI, automation, and systems for people running established small and midsize businesses - owners, operators-of-record, and the people stuck making the tools actually work.
THE AUTHOR
Drew is the founder of SMB Ops, where he designs and ships AI and automation systems that have to survive messy CRM data, edge cases, and real employees - not slide decks.
Operator lens. Edge cases first. Anti-hype by default. If it only works in a demo, it does not belong here.
WHAT YOU WILL FIND
Systems playbooks for messy reality
How to automate when the data is incomplete and the process lives in someone's head.
AI patterns that ship
Failure modes, guardrails, and measurement - not just prompts that looked good once.
Automation employees will use
Workflows designed for handoffs, training gaps, and the Tuesday your best operator is out.
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