01 · THE SMB OPERATOR
Systems that survive real SMB operations.
The SMB Operator
Get The SMB Operator once a week. Practical ideas on AI, automation, and building better-run small businesses.
AI is easy. Operations are hard. This is the writing about what happens after the demo, inside a real business.
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02 · WHAT YOU GET
Once a week, for people who run the business.
AI is easy. Operations are hard. Practical ideas on AI, automation, and building better-run small businesses.
01
What happens after the demo
The CRM field nobody filled out, the half-migrated tool, the process that lives in one person's head. That is where the work starts.
02
Automations people actually use
Workflows that survive handoffs, training gaps, and the Tuesday when your best operator calls out.
03
Systems that hold up on a Tuesday
What to do when the happy path breaks, who owns it, and what to measure.
03 · WHY LISTEN
Built by someone who ships this for a living.
Drew Reynolds is the founder of SMB Ops. He designs AI and automation systems that have to work inside real small and midsize businesses - not slide decks.
I write about the exceptions, the handoffs, and the stuff that only works in a demo. If it would not survive a real Tuesday, it does not belong here.
04 · FEATURED
Start here.
05 · THE ARCHIVE
Latest writing.
06 · SUBSCRIBE
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